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Terms and Conditions

    Frequently Asked Questions

    On Mondays - Fridays, 9 - 17 the transfer EUR from a Revolut account to the TOKERO platform takes on average 20-30 minutes. But there were operations that lasted 7 minutes and others 4 hours. If the transfer is done during the weekend, on a public holiday or any other day after 18:00, this operation will be processed on the morning of the next working day.

    EUR withdrawals are processed via SEPA transfers, which usually take 1-3 working days, depending on each individual bank. If the withdrawal is initiated on a weekend, public holiday or any other day after 6:00 PM EET, it will be processed from the morning of the next working day.

    Adding EUR funds to your TOKERO client account is processed by SEPA transfer, which usually takes between 1 and 3 working days, depending on each individual bank. If the transfer is made on a weekend, public holiday or any other day after 6:00 PM EET, the transfer will be processed from the morning of the next working day. If you want to reduce processing time, we recommend trying card deposit, which allows you to purchase cryptocurrencies in minutes using a MasterCard.

    Price volatility is a known characteristic of the cryptocurrency market. To get a minimum time between transfer and balance loading, make sure you follow the instructions:
    • You have completed the data correctly and completely
    • You have uploaded the account statement of the bank account where you made transfer from
    • Your TOKERO account is validated for FIAT transactions
      • Transfer times can be significantly improved if the bank from which you send funds has the "Urgent Payment" option.

    It is not a problem if you forgot the code. If you haven't already uploaded your account statement for the account you sent the money from, please upload it now. The system pairs the incoming transfers with the source IBAN, and if it is not found in our database, we try to pair it with the FIAT deposit code.